Friends of Africa Family Safaris Ltd and Conditions for Making bookings
RESERVATIONS:
A deposit of 30% of the tour cost is required on time of booking and the balance not later than 30 days before commencement of the safari tour. Payment in full is required where bookings are made less than 30 days before the tour begins. Notwithstanding any prior confirmation of arrangements, the right is reserved not to execute tours if payment has not been received in accordance with foregoing. 50% deposit is required 10 weeks before intended departure with the balance to be settled 30 days prior to commencement of the tour. If a reservation is made within 30 days of departure, the entire amount must be made at the time of confirmation. Gorilla trekking requires a minimum of 12 weeks advance booking. Children under 12 are not allowed to track chimpanzee and children under 15 are not allowed to trek the gorillas.
CONFIRMATION:
A booking is considered confirmed upon receiving a deposit of 30% of travel cost. Balance payments can be made on arrival for only camping safaris and mountain climbing.
TRANSPOTATION
Well maintained Vehicles, Land Cruisers, Land Rovers, Toyota Minibuses with pop up roof that are rebuilt for safari and excellent cars, Station wagons or Coaches for transfers will be provided according to the route and number of participants. The right is reserved to employ the services of sub-contractors.
RATES:
Rates are based on fares and other costs prevailing at the time of publication of price list and are subject to change without notice if fares or costs subsequently vary due to fluctuation of currency.
CANCELLATIONS, AMENDMENTS AND NO SHOWS:
Cancellation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation the deposit and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted prices as follows –
Period before departure when we receive your written Cancellation Charges per person cancelling
Cancellation
365 to 61 days deposit only 30%
60 t0 46 days 50%
45 to 8 days 75%
7 to 0 days 100%
If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. Notwithstanding the above, if we have issued your domestic airline tickets and you choose at any time to cancel them then we will not refund you any monies for these tickets.
TOUR ALTERATION:
The right is reserved to change any route or arrangements should conditions necessitate, to offer substitutes of equal value, or to accept the operation of any scheduled tour. The right is reserved to decline to accept or retain any person as member of any tour at any time, in which event an equitable amount will be refunded. Gorilla permits are transferable in some instances.
LIABILITY:
(1) The company and its agents act only for the passenger in all matters relating to hotel accommodation, sight-seeing, tours and transport, whether by aircraft, rail, road, motor-coach, ship, boat, or any other means and shall not be liable for injury, delay, loss or damage arising from any cause and in any manner however.
(2) The company’s liability to passengers carried in its own vehicle is governed by the respective law of the country in which the tour takes place and on other country and all claims are subject to the jurisdiction of the courts in which the cause of action arises.
(3) The company reserves the right to employ sub-contractors to carry out all or any part of the services agreed to be supplied and in the event of exercise of such right the terms of clause (1) relating to the company’s liability shall apply.
(4) Whilst every care is taken, the company cannot be held responsible for loss or damage to baggage. It is therefore advisable to effect separate baggage insurance.
(I) In the event any claims is made against Travel Agent or Tour Operator in respect of any loss or damage occasioned by the breach of contract, negligence or other fault of the Company, the Company shall be liable to indemnify the Travel Agent or the Tour Operator (as the case may be) only is such claim would have been awarded against the Travel Agent or the Tour Operator (as the case may be) in the courts of the country in which the tour takes place, if the Travel Agent of the Tour Operator (as the case may be) has submitted to the jurisdiction of the said court.
(II) In respect of any such claim as is mentioned in sub-clause (1) of the clause of the Company shall be under no liability what-so-ever or howsoever arising other than, the liability expressly assumed in this
clause.
(III) For the purpose of this clause of the Company shall be deemed to include its servants and agents and shall be deemed to contract on its own behalf and on behalf of each such servant and agent.
PAYMENTS PREFERENCE:
All prices are quoted in US$ Dollars. We prefer payments by Wire Transfers through bank, which are subject to bank charges at the prevailing/current rate. Local currency can be accepted at the current dollar-buying rate.
PRIOR NOTICE on PAYMENT:
Avoid internet hackers, on your confirmation of the tour, we will send you an invoice with our bank details that will instruct you to wire money to Friends of Africa Family Safaris Ltd at our accounts with Equity Bank Tanzania Ltd. We do not use personal account neither western union nor Moneygram. PLEASE KEEP THIS IN MIND.
NOTE:COVID-19 – Corona virus outbreak updates
With the spread of coronavirus (COVID-19) friends of Africa Family Safaris Ltd is aware that a number of guests are concerned about how safe it is to travel or continue to book future travel without the guarantee of some protection.
Be aware we have updated our cancellation terms and conditions which replaces the current terms and conditions.
1. All onboard clients who have their confirmed booking with us can posptone their trips ahead with no cancellation penalties up to 31st Dec 2021
